FAQ

• Does The Lawn Get Hot In The Sun?

All turf gets warmer in the sun. Our turf is UV protected and tested.

• How Quickly Will My Items Ship Out?

We offer local pickup, and same day shipping. Just give us a call and speak to a customer service representative.

• What Is PU Backing?

PU is the abbreviation of polyurethane. It is one of the best backsheets for artificial grass.

• Do You Have Quality Assurance For Your Grass?

Yes, different products have different warranty periods. Please see each product listing for more information.

• What Are The Differences In The Products?

The heavier the weight the better the quality. Grass with heavier weights tend to be more durable.

• Is It Possible To Get A Sample?

Yes, please contact us or check out our free samples page and we will help get it to you!

• Are The Products Lead-free?

Yes

• What Do I Use To Hold The Turf In Place?

We recommend using U-shaped staples.

• How Do I Clean The Turf?

You can water it through with a hose. There are drainage holes in the grass to push the stench out.

• What Is The Best Way To Cut The Grass?

We recommend using a boxcutter.

• What payment methods do you support?

Currently we support PayPal payment, and we will support Stripe payment later.

• Do you support wholesale sales of your products?

Of course. You can send wholesale quantities to our service email info@petgrows.com, or contact us by phone 626-554-6427.

• Do you own offline stores?

Yes, our address is Ontario,CA

• What are the countries that support transportation?

We currently only support the United States because we have professional offline service staff in the US.