FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Does The Lawn Get Hot In The Sun?
All turf gets warmer in the sun. Our turf is UV protected and tested.
How Quickly Will My Items Ship Out?
We offer local pickup, and same day shipping. Just give us a call and speak to a customer service representative.
What Is PU Backing?
PU is the abbreviation of polyurethane. It is one of the best backsheets for artificial grass.
Do You Have Quality Assurance For Your Grass?
Yes, different products have different warranty periods. Please see each product listing for more information.
What Are The Differences In The Products?
The heavier the weight the better the quality. Grass with heavier weights tend to be more durable.
Is It Possible To Get A Sample?
Yes, please contact us or check out our free samples page and we will help get it to you!
Are The Products Lead-free?
Yes
What Do I Use To Hold The Turf In Place?
We recommend using U-shaped staples.
How Do I Clean The Turf?
You can water it through with a hose. There are drainage holes in the grass to push the stench out.
What Is The Best Way To Cut The Grass?
We recommend using a boxcutter.
What payment methods do you support?
We support PayPal and credit card payments.
Do you support wholesale sales of your products?
Of course. You can send wholesale quantities to our service email info@petgrows.com, or contact us by phone 626-554-6427.
Do you own offline stores?
Yes, our address is Ontario,CA
What are the countries that support transportation?
We currently only support the United States because we have professional offline service staff in the US.