Refund Policy

Standard Rolls Flat Rate Shipping
PetGrow offer flat rate shipping based on the order price. The product ordered will have a corresponding rate, A flat rate of $20 will be charged for shipping on orders under $200 and free shipping on orders above $200.

Supported shipping range: United States

Standard Rolls And Short Rolls Delivery Times
Handling time: 2 business days

Delivery: Fedex: 2-4 business days, Trucking: 4-5 business days

Sample Delivery Times
Handling time: 1 business days

Delivery: 2-4 days

NOTE: Due to the potential differences in order sizes, Artificial Grass Wholesalers make use of multiple shipping service providers. As such, we are unable to guarantee the exact delivery times stipulated above. We do however understand that now that you have made the decision to purchase, that you would like to get your grass installed as fast as possible, and we will do everything we can to ensure a speedy delivery. If you need an order delivered by a specific date, please contact us to discuss options. Call: 626-554-6427

Supported payment methods: PayPal

Warranty Coverage

If your product is defective in material or workmanship and you return it to us within one year from the date of petgrow invoice unless you can provide petgrow a valid date of purchase invoice, we will replace it or, at our option, repair it at no charge to you. If we repair the defective part, we may use reconditioned replacement parts or materials. If we replace it, we may replace it with a reconditioned one of the same product, design or number of spokes.

Warranty Exclusions

This warranty does not cover any damage to the product caused by accident, misuse, failure to follow installation and operation instructions, misapplication, alteration, or attempted unauthorized repair service by anyone other than PetGrow.

Limitations Of Warranty

Repair or replacement of the product by PetGrow is your sole and exclusive remedy. Implied warranties, including those of fitness for a particular purpose and merchantability, are limited in duration to one (1) year term of this express and limited warranty. We will not be responsible for incidental or consequential damages. There are no express warranties, which extend beyond those set forth in this document.


PetGrow does not offer call tags for any return. No returns will be accepted without prior authorization by calling or writing PetGrow to request an RMA number. Parts will only be considered for return if the request is made within 30 days from the date of PetGrow invoice. Incorrect, damaged or missing parts must be reported within 2 working days of the time the products are received. A handling fee will be charged to restock parts unless otherwise specified.PetGrow reserves the right to refuse to issue an RMA at our discretion. Please note all parts returned must be packaged correctly; the customer will be responsible for merchandise damaged in shipping due to inadequate packaging. PetGrow will not be responsible for return freight on overseas orders. Return email: